Reference

mekar11 Privacy Policy for Your Account

Our Privacy Policy explains how mekar11 handles the details connected with your account, device and wallet activity.

Account clarityWallet recordsDevice choicesPolicy requests
mekar11 mekar11 Privacy Policy for Your Account
CONTACT THE TEAM

Privacy Questions Through Account Support

A clear support route helps when you need a copy, correction or explanation concerning the Privacy Policy. Send your request through the support contact shown on our site, using the email or phone detail linked to your account when possible. We may ask for a verification step before discussing personal records, so another person cannot request changes to your account.

Team online

Account identity

Include your account phone detail and the subject of your Privacy Policy request. We use those details to locate the right record without asking you to send a wallet PIN or full payment credential.

Wallet evidence

For a DANA, OVO, GoPay or QRIS question, attach only the relevant receipt reference and date. Please hide unrelated balances or credentials before sending any payment document to support.

Request status

Our support contact can confirm that a privacy request was received, explain the next account check and tell you when a correction or access response is ready.

HANDLING YOUR RECORDS

Six Privacy Controls For Everyday Use

We keep the Privacy Policy practical by linking each data use to an account action you recognise.

Account data

We use the contact details and phone verification result you provide to create and protect your account. If a detail changes, request a correction through support after completing the account identity check.

Payment references

We retain transaction references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity when needed to match status, resolve disputes or answer a Privacy Policy request.

Cookies

Cookies and similar browser storage can keep your session, language choice and security checks working. You can clear them in your browser, though this may require another login and phone verification.

Device security

We may note device type, browser signals and sign-in timing to identify unusual account access. We do not ask you to share a password, wallet PIN or one-time code with support.

Retention period

We keep records for the period needed to operate the account, reconcile payment status, address disputes and meet applicable requirements. When a record is no longer needed, handling follows our deletion process.

Policy changes

If this Privacy Policy changes in a way that affects your account data, we place the updated wording on this page. Check the page before using account or wallet services where local law permits.

Privacy Policy Answers For Your Account

These Privacy Policy answers address the account, device and payment questions you are most likely to have before opening or using an account. We keep the wording tied to mekar11 processes, including phone verification, wallet references and support requests in Indonesia.

It covers account details, phone verification, device and sign-in records, cookies, payment references, support messages, retention and the ways you can request access or correction.

Phone verification helps connect you with the correct account before access and support discussions. It also helps us avoid disclosing account or wallet records to someone else.

Yes. We may retain DANA and QRIS references, dates and status details to match an account payment or resolve a receipt question. We do not need your wallet PIN for that process.

OVO and GoPay status references may be used to identify a payment attempt, reconcile an account entry or respond to support. Send only the relevant reference when requesting clarification.

Yes, where local law permits. Contact support with the account phone detail, identify the field that needs correction and complete the verification step before we discuss or change records.

Use the support contact shown on our site and state that your request concerns the Privacy Policy. We may verify your identity, then explain which records can be provided.

Yes. Your browser controls can clear cookies and local storage. Afterward, the next visit may require a fresh login and phone verification, and some account security functions may need to run again.